Eligibility for Refunds:

• Refunds are available for ebook purchases made directly through our website or platform.
• Refunds may be requested within 3 days from the date of purchase.

Non-Refundable Items:

• Once an e-book has been downloaded or accessed by the customer, it becomes non-refundable.
• Any promotional or free e-books are non-refundable.

Refund Procedure:

• To request a refund, customers must contact our customer support team via email or a dedicated refund request form.
• The customer must provide the following details in their refund request: order number, reason for refund, and any supporting documentation if necessary.
• Refund requests will be processed within 3 business days after receipt of the request.

Refund Options:

• Refunds will be issued using the same payment method used for the original purchase.
• If the original payment method is unavailable or expired, alternative arrangements will be made to issue the refund.

Refund Criteria:

Refunds will be granted in the following cases:

• Technical issues preventing the customer from accessing or downloading the e-book.
• Incorrect or incomplete delivery of the e-book.
• Dissatisfaction with the quality or content of the e-book, subject to evaluation by our team.

Refunds will not be granted in the following cases:

• Failure to read the e-book description.
• Customers are responsible for ensuring that their devices meet the necessary technical requirements to access and read the e-book.

Customers should contact our support team promptly in case of any issues or concerns.

Changes to the Refund Policy:

• We reserve the right to modify or update our refund policy at any time.
• Any changes will be effective immediately upon posting the updated policy on our website.

Return Process:

To return an item, please email customer service at support@e-novella.shop to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

MADRIGAL ELECTROMOTIVE LTD
Attn: Returns
RMA #
71-75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom

Return shipping charges will be paid or reimbursed by us.